Refund and Returns Policy
At Slim Jackets, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free refund policy. Please read the following guidelines carefully:
Eligibility for Refunds:
- To be eligible for a refund, items must be returned within 30 days of the original purchase date.
- Items must be unused, unworn, and in the same condition as when you received them. They must also be in their original packaging with all tags attached.
How to Initiate a Refund:
To initiate a refund, please follow these steps:
- Contact our customer support team within 30 days of receiving your order to request a refund.
- Our customer support team will provide you with instructions on how to return the item(s) to us.
- Once we receive your returned item(s) and verify that they meet our refund eligibility criteria, we will process your refund.
Refund Processing Time:
Refunds will be processed within 2-3 business days of receiving your returned item(s). Please note that it may take additional time for the refund to appear on your credit card statement, depending on your financial institution.
Return Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, item arrived damaged). In such cases, we will provide a prepaid shipping label for your return.
Exchanges:
If you would like to exchange an item for a different size or color, please contact our customer support team. We will be happy to assist you with the exchange process.
Contact Us:
If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer support team. We’re here to help!